Frequently Asked Questions

Please read the following quick-help before sending us a message. Please visit our FAQ Page for more details.

How secure is shopping on the Kitsu Models site? Is my data protected?

Yes, we employ Secure Sockets Layer (SSL) security throughout the site.

Your online card payments go through a third-party payment processor (MerchantSuite) and card details will not be stored on our site.

Which payment methods are accepted?

You can pay via card through our secured payment portal with Visa and Mastercard.

Brunei customers may also opt to pay in cash on collection.

What are the delivery charges for my orders?

We charge a flat rate of BND5 for delivery within Brunei Darussalam

Alternatively, you can do a self-pickup free of charge.

How long will delivery take?

We will process your order upon payment confirmation and get your order to you within 7 days.

If 7 days have passed and you still have not received your order, please contact us on the contact form here.

Do I receive an invoice for my order?

Yes, a confirmation email will be sent to you after placing your order.

How do Cash on Collection purchases work?

Once you place your order, we will contact you via your by phone to set a time and place to collect your items.

If your items are not collected within 3 days, the order will be cancelled. This is to assist us in preventing order backlogs.

Send us a message

Got a burning question not answer in our FAQ? Drop us a message here and we will get back to you shortly!

Alternatively you can also send us a message on our Facebook page here.