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Please read our FAQ before sending us a message. If you have a question not answered here, please contact us via the contact form here.
Put simply, Kitsu Models is a hobby shop aimed towards providing materials and products to Bruneians at a fair price.
Kitsu Models is based 100% online (for now).
We plan to expand to a physical hobby shop one day but for the time being we will be fulfilling your purchases through this website!
You can drop us an email through our contact form or DM us on Instagram for your requests.
We can’t promise you we can get the items but we will try our best to source it for you!
Items on Back-Order and Pre-Order are not stocked at the moment. As such, if you are interested in securing an item for the next shipment batch, we have these guidelines:
Important Note: If your order is not collected within 14 days of contacting you, your deposit will be forfeited.
All price listings are in Brunei Dollars (BND).
You can pay via 3 main methods:
Yes, a confirmation email will be sent to you after placing your order.
Once you place your order, we will contact you via your by phone to set a time and place to collect your items.
If your items are not collected within 3 days, the order will be cancelled. This is to assist us in preventing order backlogs.
We are currently accepting bank transfers for 2 local banks: Baiduri and BIBD.
The transfer instructions and account numbers will be displayed to you once you made the purchase.
If your items are not paid for within 3 days, the order will be cancelled. This is to assist us in preventing order backlogs.
Please check that:
Usually, our discount codes do not work with ongoing promotions and sales.
We charge a flat rate of BND6 for delivery within Brunei Darussalam.
We also provide free shipping for purchases of $150 and above!
Alternatively, you can do a self-pickup free of charge.
Yes! We provide free shipping for purchases of $150 and above!
We will process your order upon payment confirmation and get your order to you within 7 days.
If 7 days have passed and you still have not received your order, please contact us here.
Yes! If you choose to physically meet up and pick up the item, we will let you know the time and venue to meet at.
This option is only available in the Brunei-Muara district.
Unfortunately, we do not offer refunds unless your item is out of stock.
However, if your item is defective, we can offer to exchange it with a replacement.
We only offer exchanges for items that are defective. Please contact us within 3 days of receiving to start the process.
If you found any of your items to be defective, please contact us within 3 days of receiving your order to start the exchange process.
The shipping costs will be borne by the customers or we can schedule a time (subject to availability) for meeting at a physical location.
After 3 days has passed, we will not be entertaining any exchange requests.